Presale are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a presale order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as it is ready.

For orders that contain a combination of in stock item/s and presale item/s, these will be shipped separately so you receive your in-stock item/s straight away. Presale item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.

The order amount will be captured from your account as soon as your order has been placed. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.

The following payments are accepted:

Credit card - You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code.

Payment is debited from your card once you place the order.

PayPal - You can choose to pay with credit card or your already registered PayPal® account.

For details on your 14 days right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation.

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

To exercise this right of cancellation:

Contact us by email at info@illuah.com

Follow the returns instructions as laid out in the Returns and exchanges section of this site.

Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.

We recommend that returned goods be sent via insured, traceable delivery for your protection.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at info@illuah.com for a recommendation.